SERVICES & SUPPORT
PT Multi Teknindo Infotronika is here to provide you with many amazing experiences in using scientific instruments which we sold and installed. We provide not only a brand new and high-quality product, but also many services to satisfy your needs. Our services include but not limited to maintenance, training, and consultation. If you find any problem with the product, please don’t hesitate to inform us about the problem you are encountering.
multi’s Customer Support Group along with our experienced Field Service Engineers ensures that project of whatever size is professionally managed in a first class manner – from the acquisition stage up to the installation, commissioning and handling over of the project.
Following the hand-over, customers may negotiate for different types of flexible preventive maintenance and works to protect your investment and asset, to enable an operational independence at the lowest possible cost of ownership.
MAINTENANCE
No matter how you are using the instruments to support your company operation, you need to make sure that your instruments will not hinder your work. And we are able to make sure of that.
Every product we offered to you, includes warranty. We do schedule maintenance visit to validate correct device performance and advise on parts that needs to be replaced to ensure continuous operation. Our engineers are qualified and expert in all products we sold and installed in Indonesia. We will make sure that your instruments are properly and routinely maintained. Our service is not limited to a scheduled maintenance visit, but also remote diagnosis and online consultation. We are trying to keep you away from high potential cost of instrument repairs, improve your device’s uptime and ensuring your device’s performance is up to standard.
UPGRADES, ACCESSORIES, AND CONSUMABLES
We will make sure that the instrument you purchased won’t let you down. Even though your requirement may change during the usage of the instrument, we offer hardware and software upgrade choices to ensure that the instrument always fits your needs. We offer extensive selection of upgrades and accessories which is designed to improve the instrument’s capabilities.
CONSULTATION
Are you wondering something about the instrument you are operating? Questioning about the capability of the instrument’s measurement? How to prepare this new kind of sample? Why does the equipment produce an inconsistence result? Please keep contact with us. If you don’t know what to do with your device, please call us. You could get any advice from our customer support group by phone. Our hotline is available every working day. Or you can also contact us by filling in the form below and we will reply to your inquiries within shortest possible time.
TRAINING & LIVE DEMO
When you require a specialized, reliable, and high-quality solutions, you could count on PT Multi Teknindo Infotronika. We offer a comprehensive professional training and certification. Our experts can deliver support and advice on your compliance needs, from basic data verification to calibration or even full device qualification.
PT Multi Teknindo Infotronika also cooperate with our sister company, PT Cipta Mikro Material – CMiM, who could demonstrate all latest version of analytical instruments that we sold and installed in Indonesia.
Click here to learn more about CMiM.
TRAINING LIST WE PROVIDE
XRD
– Operation Platform
– Highscore Plus Software
– Data Interpretation
XRF Epsilon and
SuperQ Software
– XRF Basics
– Application Set Up
– Verification and Calibration
SEM
– SEM Basics
– Operating Procedure
TEM
– TEM Basics
– Operating Procedure
Others
– Omnian
– Oil Trace Set Up
– Wear Metal Calibration
– etc
